Refund Policy

Last Updated: January 2025

1. Overview

At Wrexalonzul, we strive to provide valuable educational resources and information. This Refund Policy outlines the terms and conditions for requesting refunds for any paid services or products offered through our website.

2. Eligibility for Refunds

Refund eligibility depends on the type of service or product purchased:

2.1 Digital Products and Resources

Digital products, including downloadable guides, templates, and educational materials, are eligible for refunds within 14 days of purchase if:

• The product has not been downloaded or accessed
• There is a technical issue preventing access that we cannot resolve
• The product description was materially inaccurate or misleading

2.2 Services and Consultations

Service-based offerings are eligible for refunds if:

• The service has not yet been delivered or commenced
• Cancellation is made at least 48 hours before the scheduled service
• We are unable to provide the service as described

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Digital products that have been downloaded or accessed
• Services that have already been delivered or partially delivered
• Cancellations made less than 48 hours before scheduled services
• Products or services purchased more than 14 days ago

3. Consumer Rights

This Refund Policy does not affect your statutory rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. If a product or service fails to meet consumer guarantees, you may be entitled to a remedy regardless of the terms stated in this policy.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at chat@wrexalonzul.world or phone at +64 4 909 7600
• Provide your order number or transaction reference
• Explain the reason for your refund request
• Include any relevant documentation or evidence

5. Refund Processing

Once we receive your refund request:

• We will review your request within 3-5 business days
• You will receive an email confirming whether your refund has been approved
• If approved, the refund will be processed within 7-10 business days
• Refunds will be issued to the original payment method used for the purchase

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For services that have been partially delivered
• When a product or service does not fully meet the description but still provides value
• At our discretion, based on the specific circumstances of your case

7. Cancellation Policy

You may cancel scheduled services or subscriptions according to the following terms:

• Cancellations made 48 hours or more before scheduled services are eligible for full refunds
• Cancellations made less than 48 hours before scheduled services may incur a cancellation fee
• Subscription services can be cancelled at any time, with access continuing until the end of the current billing period

8. Disputes

If you are not satisfied with our response to your refund request, you may:

• Request escalation to a senior team member
• Seek resolution through your payment provider or financial institution
• Contact the Commerce Commission in New Zealand for consumer protection matters

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

Wrexalonzul
The Productivity Hub
50 Customhouse Quay
Wellington Central
Wellington 6011, New Zealand
Email: chat@wrexalonzul.world
Phone: +64 4 909 7600